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Office Coordinator, Open Education

 

Application deadline: January 26, 2023

Work Schedule: FT (5 days/40 hours per week)

Job Location: Yerevan, Armenia

Contract type:  Maternity leave replacement (for one year with possible extension)

 

Job Duties

  1. Coordinate front desk tasks and responsibilities with the other Open Education staff that provide coverage.
  2. Give information to clients, identify their needs and distribute OE flyers (on daily basis). Answer the phone and take massages, give and receive information by phone (on daily basis).
  3. Register those who are interested in OE courses and assist in completing application forms, gathering application forms and filing (during the registration period).
  4. Perform coordination of customer support: including identifying enrollment process problems and recommending quick fixes, as well as give longer-term solutions to issues related to enrollment process.
  5. Form different course groups, coordinate processes of informing the students on the schedules of the formed groups
  6. Maintain and update the list of students’ and suggesting the instructors for OE courses.
  7. Monitor the registration database and correcting system-caused errors working with ICTS or other input-driven problems caused by registrant errors.
  8. Check the completion of the given information and contact students as needed.
  9. Perform daily office business, such as drafting and replying letters, answering phone calls.
  10. Coordinate preparation and erasing processes for the OE participant ID Cards Answering the inquiries on the phone and taking messages.
  11. Assist the teachers in class related arrangements.

 

Qualifications

  • Undergraduate Degree/University Diploma in a relevant field.
  • Strong written/oral communication skills in English, Armenian, Russian is desirable.
  • Excellent interpersonal and communication skills.
  • Computer skills (MS Office, spreadsheets, database management).
  • Relevant work experience of 1 year and more.
  • Excellent interpersonal and team building skills with an ability to work in a fast-paced changing environment.

 

How to apply:  A letter of intent, Curriculum Vitae with the names and contact information for three referees should be sent to [email protected] with the subject heading “Office Coordinator”. Applications must be received by January 26, 2023 to be considered.  Only shortlisted applicants will be notified for interview.

AUA is an equal opportunity employer and is committed to an active non-discrimination program within the institution